Terms of service

These Terms of Service ("Terms") govern your use of the Velaro website, mobile applications, and related services (collectively, the "Service"). By accessing or using our Service, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

To use our Service, you must be at least 18 years old or have the permission of a parent or legal guardian. By placing an order or creating an account, you confirm that you meet these requirements and are legally capable of entering into a binding agreement.

2. Account Registration

Creating an Account

You may create an account to enjoy a faster checkout experience, track orders, and manage your purchases. You agree to provide accurate, current, and complete information.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Account Suspension

Velaro reserves the right to suspend or terminate any account involved in fraudulent, abusive, or unlawful activities, or for violations of these Terms.

3. Orders & Payments

Order Acceptance

All orders are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for reasons including pricing errors, suspected fraud, or inventory issues.

Payment

By placing an order, you agree to pay the full amount displayed during checkout using one of our accepted payment methods.

Taxes & Duties

Depending on your location, applicable taxes, customs duties, or import fees may apply and are the responsibility of the customer unless otherwise stated.

4. Product Information & Pricing

We strive to ensure all product descriptions, images, sizes, colors, and prices are accurate. However, occasional errors may occur.

If an error is discovered after your order has been placed, Velaro reserves the right to cancel the order and issue a full refund.

5. Shipping & Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Once your order has been handed over to the shipping carrier, the risk of loss or damage passes to the customer.

Shipping delays caused by customs, weather conditions, or courier services are beyond our control.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service. By placing an order, you acknowledge that you have read and agreed to our Return & Refund Policy.

7. Intellectual Property

All content on the Velaro website—including logos, product images, graphics, designs, text, icons, videos, and trademarks—is owned by or licensed to Velaro and is protected by applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or commercially use any content without our prior written permission.

8. Acceptable Use

You agree not to:

  • Use the Service for unlawful or fraudulent purposes.

  • Attempt to gain unauthorized access to our systems or customer accounts.

  • Upload or distribute malicious software, viruses, or harmful code.

  • Interfere with the operation or security of the website.

  • Use automated tools to scrape or collect data from our website.

  • Impersonate another individual or falsely represent your identity.

9. Disclaimer of Warranties

The Service and all products are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Velaro disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

To the maximum extent permitted by law, Velaro, its employees, affiliates, suppliers, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Service or products.

Our total liability shall never exceed the amount paid by you for the specific product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Velaro, its owners, employees, affiliates, partners, and service providers from any claims, damages, liabilities, expenses, or legal fees resulting from:

  • Your violation of these Terms;

  • Your misuse of the Service;

  • Your violation of any law or the rights of another person.

12. Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the jurisdiction where Velaro operates.

Any disputes arising from these Terms shall be resolved through the appropriate courts or legal authorities within that jurisdiction.

13. Changes to These Terms

Velaro reserves the right to update or modify these Terms of Service at any time without prior notice.

Changes become effective immediately upon being published on this page. Continued use of our Service after changes are posted constitutes your acceptance of the updated Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Velaro Customer Support

Email: support@shopvelaro.com

Thank you for choosing Velaro. We appreciate your trust and look forward to providing you with a premium shopping experience.