Shipping policy
Thank you for choosing Velaro. We are committed to delivering your order quickly, securely, and efficiently. Please review our shipping policy below to understand how we process and deliver your purchases.
1. Order Processing
Processing Time
Most orders are processed within 1–2 business days after payment has been successfully confirmed. Orders are not processed on weekends or public holidays.
Order Cut-Off Time
Orders placed before 2:00 PM (WAT) on business days typically begin processing the same day. Orders placed after the cut-off time will begin processing on the next business day.
Order Verification
To protect our customers, Velaro may occasionally verify payment information or shipping details before processing an order. This may extend processing by up to 1 additional business day.
2. Order Tracking
Once your order has been shipped, you will receive a confirmation email containing:
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Your shipment tracking number
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A tracking link to monitor your package
You can also log into your Velaro account and visit the "Track My Order" section for real-time shipping updates.
If your tracking information has not been updated within 2 business days after shipment, please contact our Customer Support team.
3. Multiple-Item Orders
To ensure faster delivery, orders containing multiple products may be shipped separately from different warehouses.
If this happens:
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You will receive a separate tracking number for each shipment.
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There are no additional shipping charges for split shipments.
4. Shipping Delays
Although we strive to deliver every order on time, unexpected circumstances such as severe weather, customs inspections, courier delays, or other unforeseen events may affect delivery times.
If your order is delayed beyond the estimated delivery period:
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Check your tracking information for the latest updates.
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If there has been no movement for 3 business days, please contact our Customer Support team at support@shopvelaro.com.
5. Failed Deliveries & Returned Packages
If your package is returned to Velaro because of:
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An incorrect or incomplete shipping address,
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Multiple unsuccessful delivery attempts,
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Refusal of delivery by the recipient,
we will contact you to arrange re-shipment.
Please note that additional shipping charges may apply for resending the package.
6. Lost or Damaged Shipments
Lost Packages
If your tracking information indicates that your order has been delivered but you have not received it, please contact us within 3 days so we can begin an investigation with the shipping carrier.
Damaged Packages
If your order arrives damaged, please:
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Keep the original packaging.
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Take clear photos of the damaged item(s) and packaging.
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Contact us within 3 days of delivery.
Email: support@shopvelaro.com
After reviewing your claim, we will arrange a replacement or issue a full refund at no additional cost where appropriate.
7. Contact Us
If you have any questions regarding shipping or delivery, our Customer Support team is happy to assist.
Email: support@shopvelaro.com
Thank you for shopping with Velaro. We appreciate your trust and look forward to delivering premium men's fashion directly to your doorstep.