Refund policy

Thank you for shopping with Velaro. We are committed to providing premium men's fashion and ensuring your satisfaction with every purchase. If you're not completely satisfied with your order, we're here to help.

1. Eligibility for Returns

  • Return Window: You may request a return within 3 days of the delivery date.

  • Item Condition: Returned items must be unworn, unwashed, unused, and in their original condition with all tags, packaging, and accessories included.

  • Non-Returnable Items: For hygiene and safety reasons, intimate apparel, personalized items, gift cards, and products marked as Final Sale cannot be returned.

2. How to Request a Return

  1. Log in to your Velaro account and locate the order you'd like to return.

  2. Click "Request Return" and select the reason for your return (e.g., Wrong Size, Defective Item, or Changed Mind).

  3. Once your request is reviewed, we'll send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.

3. Returning Your Item

  • Carefully package the item in its original packaging or a secure shipping box.

  • Clearly write the provided RMA number on the outside of the package.

  • We recommend using a trackable and insured shipping service.

Unless the return is due to an error on our part (such as receiving the wrong or damaged item), customers are responsible for return shipping costs.

4. Refund Processing

  • Once your returned item is received, our team will inspect it within 5–7 business days.

  • If approved, your refund will be issued to your original payment method within 3–5 business days.

  • You'll receive a confirmation email once your refund has been processed.

Please note that your bank or payment provider may require additional time to post the refund to your account.

5. Exchanges

If you need a different size or color, please submit a return request for the original item and place a new order for your preferred replacement.

6. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support team within 3 days of delivery.

Email: support@shopvelaro.com

Subject Line: Damaged Item – Order #XXXXX

We'll cover the return shipping costs and offer either a replacement or a full refund at no additional charge.

7. Order Cancellations

Orders may be canceled free of charge within 1 hour of purchase.

After this period, we cannot guarantee cancellation because your order may already be processed or shipped.

8. Policy Updates

Velaro reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Email: support@shopvelaro.com

Thank you for choosing Velaro. We appreciate your trust and look forward to helping you look your best with every purchase.